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24/7 Helpline Services

Phones lines accessible to anyone in need of emergency telephone counselling or access to services

Assaulted Women's Helpline

Population Served:

Women

Services Offered:

  • TTY phone line for women who are deaf or hard of hearing
  • Support and referrals for women and families
  • Work collaboratively with other community partners to reduce barriers to supports

Contact:

Crisis: GTA- (416) 863-0511
Toll Free: 1 (866) 863-0511
Toll Free TTY: 1 (866) 863-7868
Business toll-free: 1 (888) 364-4144

Business toll-free TTY: 1 (883) 286-9865
Fax: (416) 364-0563
Web: www.awhl.org

Other:

Accessible location? Yes
French language services? Yes – See Fem’aide
Interpretation services? Yes

Fem’aide

Population

Femmes (16+)

Services:

  • Supporter les femmes en déterminant leurs propres besoins et en prenant elles-mêmes les décisions éclairé
  • Service offert par texto
  • Service offert par clavardage en direct sur le site Web

Contact:

Crise : 1 (877) 336-2433
Site internet : www.femaide.ca

Autre :

Emplacement accessible ? Oui
Le service en français ? Oui, complètement français
Services d’interprétation ? Non

Hamilton Police Service - Victim Services Branch

Population Served:

All Hamilton residents

Services Offered:

  • On Scene Crisis Intervention for victims of crime and trauma (upon Officer request)
  • Emotional Support, Practical Assistance, Information and Referrals to Community Agencies
  • 24 Hour telephone line
  • Victim Quick Response Program (Ministry of Attorney General Financial Compensation Program for Victims of Violent Crime)

Contact:

Other:

Accessible location? Yes
French language services? Yes
Interpretation services? Offsite translation services available

Population Served:

Indigenous people across Canada

Services Offered:

  • Support with challenges, stress, suicidal thoughts, loneliness, abuse, and gender-based violence
  • Experienced and culturally competent counsellors
  • Telephone service in Cree, Ojibwe, and Inuktitut
  • Telephone and online chat service in English and French
  • Connection to other services and resources

Contact:

Toll free helpline: 1 (855) 242-3310
Web: www.hopeforwellness.ca

Inasmuch House - Mission Services - Crisis & Support

Population Served:

Women who are experiencing abuse and homelessness

Text & Online Tool:

  • Text and online chat service availale 24 hours a day
  • Safe, encrypted technology that ensures conversations are confidential and secure
  • Trained client advocates provide advice, referrals and support in English

Contact:

Text Inasmuch: 289-212-6399
24-Hour  Crisis Line: 1 (905) 529-8600
Chat Online Direct Link: www.resourceconnect.com/textinasmuch/chat
More Info: www.mission-services.com/textinasmuch

Other:

French language services? No

Interval House of Hamilton Crisis & Support

Population Served:

Women (16+) who are experiencing violence/abuse and their children

Services Offered:

  • 24 Hour/7 Day a Week Crisis Phone
  • Emergency shelter providing meals, emergency clothing and personal needs at no cost to client 
  • Emergency transportation to shelter 
  • Counselling supports for women in house and in the community 
  • Child and youth support services 
  • Community Transitional Housing Support Program 
  • Support around access to legal systems (family, criminal, immigration, child welfare etc) 
  • Safety planning

Contact:

Sexual Assault Centre (Hamilton & Area) - SACHA Support Line

Population Served:

Adults (16+) who have experienced childhood and/or adult sexual violence at any point in their lives; this includes rape, incest, sexual abuse and harassment. The support line also offers assistance to families, partners and friends of survivors.

Services Offered:

  • 24 Hour Support line
  • Individual and group counselling
  • Accompaniment to hospital and police
  • Specialized outreach and supports for women from racialized and newcomer communities
  • Public education
  • Anonymous reporting
  • Information and referrals to other community resources

Contact:

Crisis: (905) 525-4162
Business: (905) 525-4573
Address: 75 MacNab St. South, 3rd Floor, Hamilton ON, L8P 3C1
Web: sacha.ca
Email: [email protected]

Other:

Accessible location? Yes
French language services? No
Interpretation services? Yes

Talk 4 Healing

Population Served:

Indigenous women and their families across Canada

Services Offered:

  • Call, text, and live chat support services grounded in Indigenous culture, religion, and tradition, provided by Indigenous women  

  • Services offered in English, Oji-Cree, Potawatomi, Micmac, Black Foot, Anishinaabe, Moose Cree, Swampy Cree, Cree, Algonquin, Inuktitut, Mohawk, Oneida, and Odawa languages

Contact:

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